Q1. Do I need to register as a member to shop?

You do not need to register an account on our website to shop. You can simply add the products to your cart and proceed to checkout.

Q2. How long will it take to ship after placing an order?

Once your order is confirmed and payment is successful, we will arrange for shipment as soon as possible and notify you via email once the shipment is dispatched. Since the stock levels of all products vary, we do not display real-time stock availability. Some products or prescription options may experience out-of-stock situations if restocking takes longer. If you need to inquire about product availability, you can click here to contact us for details.

• In stock: We will ship within 1 – 3 business days (excluding Saturdays, Sundays, and public holidays).
• Pre-order: The general order time is about 2 – 14 business days, depending on the supplier's stock. Please be patient while waiting for restocking (excluding Saturdays, Sundays, and public holidays).
• Out of stock: Pre-order items may sometimes be out of stock, requiring overseas orders which could take 4 – 8 weeks. If the item is out of stock, we will notify you as soon as possible, and you can choose to wait for restocking, switch to another item, or request a refund.

• The above timeframes are for reference only and may vary by product. If you need to inquire about product availability, you can click here to contact us for details.

Q3. How much is the free shipping threshold in Hong Kong?

• SF Express Store Pickup / SF Smart Locker: Free shipping for purchases over HK$600; if under HK$600, a shipping fee of HK$30 will apply.
• Hong Kong Business Districts & Residential Delivery: Free shipping for purchases over HK$600; if under HK$600, a shipping fee of HK$30 will apply.